Shipping policy

At HSM Machines, we provide our customers with one-of-a-kind services and a seamless purchase experience. The shipping policies for our enlisted products can be observed below:

Freight Policy - HSM, Shredstar, Pure, Securio, Powerline, and ProfiPack Machines

In the continental United States, machine orders will be shipped freight-free “Dock to Dock.” This excludes Alaska, Hawaii, Puerto Rico, Canada, Mexico, etc. All Industrial Shredders, Balers, and Shredder-Baler Combinations are shipped “Freight Paid” by the customer. The customer will pay the freight in the following circumstances:

• Residential delivery charge for LTL shipments
• ProfiPack P425, HSM Powerline models 450, FA 400, FA 500,V Press balers, HDS 150 and HDS 230
• All ET/industrial shredders, balers, shredder/baler combinations
• Baler wire

Freight Damage

All shipments must be fully inspected for freight/concealed damage upon delivery. ANY AND ALL freight damage claims must be noted on the Bill of Lading/driver’s paperwork and reported to us immediately upon inspection following the following protocol:

• Inspect shipments same day as the proof of delivery date POD
• List ALL freight/concealed damage on the driver's paperwork/BOL
• Refuse the delivery
• Notify HSM customer service of refusal and damage claim

It is at HSM’s discretion to repair the machine on-site or return it to HSM. A return authorization (RMA) will be issued if it is returned. Upon receipt of the damaged merchandise back into the HSM distribution center, a new unit will be shipped immediately to the customer.